Pub Casino Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Pub Casino. These Terms and Conditions (hereinafter referred to as the "Terms") constitute a legally binding agreement between you (the "Player", "User", or "You") and Pub Casino (hereinafter referred to as the "Casino", "We", "Us", or "Our"). The Pub Casino brand is proudly operated by L&L Europe Ltd, a company registered in Malta, which holds a valid and active remote operating licence issued by the United Kingdom Gambling Commission (UKGC).

By registering an account, logging into the platform, or participating in any real-money games or sports betting activities on this website, you explicitly confirm that you have read, completely understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any provision contained within this document, you must immediately cease using our services and close your account. We reserve the absolute right to amend, modify, or update these Terms at any time to reflect changes in legal requirements, regulatory frameworks, or our business operations. Significant changes will be communicated to players via email or an on-site notification prior to coming into effect.

2. Account Registration and Eligibility

To participate in any gambling activities at Pub Casino, you must open a registered account. By attempting to open an account, you warrant and represent that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is strictly higher. Underage gambling is a criminal offence in the United Kingdom, and we enforce a strict zero-tolerance policy against it.

• You are physically residing in the United Kingdom or a jurisdiction where online gambling is completely legal.

• You are registering the account in your own true, legal name and are acting solely on your own behalf, not as an agent or representative for any third party.

• You are not currently self-excluded from any gambling activities via GAMSTOP or any other self-exclusion register.

• You are not utilizing any virtual private network (VPN), proxy server, or similar technology designed to mask your true geographical location or IP address.

We maintain a strict "One Account Per Person" policy. This means that you are only permitted to open one Pub Casino account per household, IP address, physical address, email address, telephone number, and shared computer (e.g., public libraries or workplaces). Any duplicate accounts created will be immediately identified by our security systems, flagged for review, and permanently closed. Any winnings or bonuses accumulated on a duplicate account will be completely voided and confiscated.

3. Account Verification and KYC Policy

As a UKGC-licensed operator, we are legally mandated to perform rigorous Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. Upon registration, we will attempt to electronically verify your age and identity. If electronic verification is insufficient, your account will be restricted from making deposits or playing free games until manual verification is complete. You agree to provide valid, up-to-date documentation upon request. This typically includes:

• A clear, high-resolution photographic ID (e.g., Passport, UK Driving Licence, or National Identity Card).

• A recent proof of address dated within the last three months (e.g., a utility bill, council tax letter, or official bank statement).

• Proof of ownership of the payment method used to fund your account (e.g., a photograph of the debit card masking the middle eight digits, or a screenshot of your e-wallet profile).

Failure to provide these documents in a timely manner, or the submission of forged, altered, or fraudulent documentation, will result in immediate account termination, forfeiture of all balances, and a report being filed with the relevant law enforcement and regulatory authorities.

4. Deposits, Player Funds, and Withdrawals

Pub Casino is committed to providing a secure and rapid banking environment. The minimum deposit amount is strictly £10. We do not charge any processing fees for deposits or withdrawals. Player funds are kept in specially designated, segregated bank accounts, completely separate from our corporate operational funds. This ensures that in the highly unlikely event of corporate insolvency, your funds remain protected and ring-fenced in accordance with UKGC regulations on the protection of customer funds.

Withdrawals must be processed back to the exact same payment method that was originally used to deposit funds into your account, functioning as a closed-loop security system designed to prevent money laundering. If this is not technically possible (e.g., a prepaid voucher was used), we will process the withdrawal via a direct bank transfer to an account held in your own name. While we strive to process all withdrawals instantly or within a few hours, the final clearing time depends entirely on your chosen payment provider.

5. Bonus Terms and Promotional Offers

Our promotional offers, including the exclusive zero-wagering cash spins, are designed to enhance your entertainment experience. While our flagship 50 Cash Spins offer carries absolutely zero playthrough requirements—meaning any winnings are paid as pure cash—all bonuses remain subject to our general promotional rules:

• Bonuses are strictly limited to one per person, household, and IP address.

• You must not engage in any form of bonus abuse or irregular play. This includes, but is not limited to, delaying any game round (including free spins features or bonus features) to a later time when you have no more wagering requirement, or leaving large bets on the table (e.g., in Blackjack) and returning later to complete the hand.

• We reserve the right to exclude any player from receiving promotions if our automated security systems detect patterns indicating bonus abuse, arbitrage betting, or professional advantage play.

6. Prohibited Activities and Fraud

To maintain a completely fair and secure environment for all players, you strictly agree not to engage in any of the following prohibited activities:

• Collusion: Working together with other players to gain an unfair advantage at the tables.

• Exploitation: Exploiting any software bugs, glitches, or technical vulnerabilities within the casino platform or specific games.

• Bots and AI: Using automated scripts, bots, artificial intelligence, or any form of external software to make decisions, place bets, or manipulate the gaming systems.

• Money Laundering: Attempting to use the casino as a facility to clean the proceeds of crime or transfer funds between different financial institutions without genuine gameplay.

If we have reasonable grounds to suspect that you have engaged in any prohibited activities, we reserve the right to freeze your account immediately, withhold your current balance, void all previous winnings, and report your activities to the relevant authorities, including the National Crime Agency (NCA).

7. Limitation of Liability

To the maximum extent permitted by applicable UK law, Pub Casino, its directors, employees, partners, and software providers shall not be held liable for any direct, indirect, incidental, special, or consequential damages, losses, or expenses arising from your use of the website or participation in the games. You participate in the games entirely at your own risk. The website and the games are provided on an "as is" and "as available" basis, without any warranties, express or implied. We do not guarantee that the software or services will be completely free from uninterrupted errors or completely secure from malicious cyber-attacks.

8. Complaints and Alternative Dispute Resolution (ADR)

If you have a complaint regarding any aspect of our services, you must first contact our Customer Support team via live chat or email. We aim to resolve all standard complaints internally within 14 working days. If we are unable to resolve your complaint to your complete satisfaction through our internal procedures, you have the right to refer the dispute, free of charge, to an independent Alternative Dispute Resolution (ADR) entity. Pub Casino appoints eCOGRA as its official ADR provider. The decisions made by the ADR provider are binding on the casino.

9. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be strictly governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from these Terms.